OS7200 The Next Gerneration of Convergence

Using the firewall, NAT routing, VPN, VLAN and managed switch capabilities of the OfficeServ 7200, advanced data applications provide superior business value:

Multi-User Network/Internet Access - Connect your DSL, cable modem or T1 directly for office-wide Internet Access

Multi-User Network/Internet with WLAN - Connect your DSL, cable modem or T1 directly to share access with wired and WiFi-enabled devices

Remote IP Phones with Existing Data Infrastructure - With a single IP address from your ISP, connect multiple Samsung IP phones across the Internet without third-party router installation or configuration

Local IP Phones with QoS - Connect multiple IP phones on the LAN using Samsung's add-on WIM and LIM to create an enforceable QoS model

Remote Branching Network - Remotely connect to any suported iDCS or Office Serv system using embedded data capabilities

Long Distance Ethernet (LDE) - Install PCs, printers and other Ethernet devices across open spaces without traditional 300-foot Ethernet limitations

Intrusion Detection System (IDS) - Secure your VoIP and data network using the embedded IDS system

Easily connect from home or remote office through remote IP phones

Enables networking to other OfficeServ platforms at remote offices and branches using SPNet.

Utilizes cost-saving VoIP technology that supports IP Phones and remote workers.

Empowers your on-the-road professionals with Computer Telephony Integration (CTI) and Softphone Connectivity

Allows wireless handsets and PDAs to integrate seamlessly with phone system features through Wireless Access Points

Offers economical digital trunking using an ISDN-PRI circuit

Uniform Call Distribution - Sophisticated Call Handling
OS7100 gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the OS7100 will direct the call to the first available person in that group. If no assistance is available and the call is held in a queue, the system will play a message to the caller, reassuring them of prompt attention as soon as a call handler becomes free.

System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.

Reports and statistics available to group supervisors include:
Total calls
Number of calls waiting
Average queue time and longest wait
Number of times all agents were busy
Average ring time before answer
Average service time after answer

Voice Dialer - Automatic Voice Recognition Dialing
With the optional DCS Voice Dialer, remembering phone numbers or hunting for scraps of paper is a thing of the past. Just lift the handset, press a button and say the name of the person you want to call. The DCS does the rest for you. What could be easier?

The OS7200 Expansion Cards - Easily Add Handsets, Fax Machines or Modems
If you want to add a fax machine, modem or an additional handset - even a cordless type.

Auto Attendant - OS7200s' 24-Hour Receptionist
With the OS7100 Auto Attendant option, you can be sure that incoming calls are never kept waiting. Auto Attendant can answer multiple calls simultaneously, even giving each one an individual greeting. External callers are prompted by the Auto Attendant to dial for direct connection to the right person, without operator intervention.

If no number is dialed within a specified time, the call will be automatically connected to the operator or another extension. And of course Auto Attendant can work independently or together with a voice processing system.

Teleconferencing - Group Discussion Facility
If you need to bring people into a teleconference, OS7200 lets you link any combination of up to five extensions or trunk lines for group discussions.What's more, you can add or remove people to and from the group once it is established, so you can drop in and out of a conference when it suits you to do so.

Call Management - Comprehensive Telephone Management Facilities
The OS7200 system provides a comprehensive variety of data for management purposes, including cost reports and details of both inbound and outbound calls. The system can also be programmed to restrict certain types of calls, to international or premium rate numbers for example, helping to eliminate abuse of the telephone system. And with a comprehensive least-cost routing function, the OS7200 ensures that all calls are made at the most economical rate.

Integral Paging - Paging Facilities Available To All Users
Through the OS7200s' keyphone the system provides an integral paging system which can be tailored to suit your needs or data while making calls.