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Key feature
Uniform Call Distribution - Sophisticated Call Handling
DCS gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the DCS will direct the call to the first available person in that group. If no assistance is available and the call is held in a queue, the system will play a message to the caller, reassuring them of prompt attention as soon as a call handler becomes free.
System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.
Reports and statistics available to group supervisors include:
Total calls
Number of calls waiting
Average queue time and longest wait
Number of times all agents were busy
Average ring time before answer
Average service time after answer
Voice Dialer - Automatic Voice Recognition Dialing
With the optional DCS Voice Dialer, remembering phone numbers or hunting for scraps of paper is a thing of the past. Just lift the handset, press a button and say the name of the person you want to call. The DCS does the rest for you. What could be easier?
The DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
If you want to add a fax machine, modem or an additional handset - even a cordless type - to an existing DCS keyphone, no problem. Thanks to the optional DCS Daughter Card, the additional device operates completely independently.
It even has its own extension number, so you can send and receive faxes or data while making calls.
Dect Compatibility - The Freedom To Move
Utilizing the power of the DCS system, DECT digital cordless handsets give you the functionality of the DCS with the freedom to move around the office, knowing that people who need to contact you will still be able to do so.
Auto Attendant - DCS' 24-Hour Receptionist
With the DCS Auto Attendant option, you can be sure that incoming calls are never kept waiting. Auto Attendant can answer multiple calls simultaneously, even giving each one an individual greeting. External callers are prompted by the Auto Attendant to dial for direct connection to the right person, without operator intervention.
If no number is dialed within a specified time, the call will be automatically connected to the operator or another extension. And of course Auto Attendant can work independently or together with a voice processing system.
Teleconferencing - Group Discussion Facility
If you need to bring people into a teleconference, DCS lets you link any combination of up to five extensions or trunk lines for group discussions. What's more, you can add or remove people to and from the group once it is established, so you can drop in and out of a conference when it suits you to do so.
Call Management - Comprehensive Telephone Management Facilities
The DCS system provides a comprehensive variety of data for management purposes, including cost reports and details of both inbound and outbound calls. The system can also be programmed to restrict certain types of calls, to international or premium rate numbers for example, helping to eliminate abuse of the telephone system. And with a comprehensive least-cost routing function, the DCS ensures that all calls are made at the most economical rate.
Integral Paging - Paging Facilities Available To All Users
Through the DCS' keyphone the system provides an integral paging system which can be tailored to suit your needs or data while making calls. |
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(760) 752-1100
email us at solutions@samsungphonesystems.com 
